Returns and Exchange Policy
Returns and Exchanges Policy
1. Return Eligibility:
a. We accept returns on eligible items within 7 days of delivery .
b. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
2. Excluded Items:
a. For hygiene reasons, we do not accept returns or exchanges on earrings that have been worn or removed from their original packaging, unless they are defective or damaged upon arrival.
3. Return Process:
a. To initiate a return, please contact us at [Contact Email] within the specified return period.
b. Provide your order number and reason for the return in your communication.
4. Return Shipping:
a. Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
b. We recommend using a trackable shipping service and purchasing shipping insurance for returned items.
5. Inspection and Approval:
a. Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria.
b. If the return is approved, we will process a refund to the original payment method used for the purchase.
6. Refund Processing Time:
a. Refunds are typically processed within 7 business days of receiving the returned item.
b. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card issuer.
7. Exchange Policy:
a. We offer exchanges for eligible items of equal or lesser value.
b. To request an exchange, please follow the same return process outlined above and specify the desired exchange item.
8. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately upon receipt.
b. Provide clear photos of the damaged or defective item along with your order number, and we will arrange for a replacement or refund as applicable.
9. Contact Information:
a. If you have any questions or concerns regarding our Returns and Exchanges Policy, please contact us at shoptheindependentyouth@gmail.com
10. Policy Updates:
a. We reserve the right to update or modify our Returns and Exchanges Policy at any time.
b. Any changes to our policy will be communicated to customers via our website or email.
11. Agreement:
a. By making a purchase with us, you agree to abide by our Returns and Exchanges Policy as outlined above.